Terms & Conditions

ACCEPTANCE OF TERMS AND CONDITIONS

Payments received will confirm you have read and agreed to these terms and conditions.

PAYMENT METHODS

• • Visa (a credit card fee applies)
• • Mastercard (a credit card fee applies).
• • BPAY*

*If paying by BPAY a credit card will be requested to be held as a security during your stay.

DEPOSIT

To confirm an accommodation booking, a deposit of 50% for the total accommodation or package is required. The booking will be confirmed via email on receipt of the deposit.

FINAL PAYMENT

Full and final payment for the holiday booking is required 30 days prior to the commencement of the holiday.

If the outstanding balance has not been received by the 30th day prior to the booking commencement date, Blue Moon Cottages reserve the right to cancel the booking without notice and the guest will forfeit the deposit. Blue Moon Cottages reserves the right to pre-authorise your credit card prior to your arrival.

SECURITY BOND

You give us preauthorization to debit your credit card up to $1000.00 without notice should we need to remedy any damages or repairs, replace missing household items, as a result of excess cleaning, the removal of garbage and debris from the property, to recover expenses as a result of excessive usage or as a result of breaches of the terms and conditions.

In the event of an account being in default and being referred to an external party for collection, the customer shall be liable for all resulting costs arising from the recovery, including commission which would be payable if the account is paid in full and legal costs including demand costs.

CANCELLATIONS

Blue Moon Cottages strongly recommends that you obtain travel insurance and will not be held responsible for costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from but not limited to acts of terrorism, act of God, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule or from any occurrences or conditions beyond its control.

If you need to change your booking for any reason, you can transfer your booking to new dates or transfer them to other nominated guests given 30+ days’ notice.

Cancellations within 15 days of arrival date require full payment of accommodation and services booked.

Cancellations within 30 days of arrival date require 50% payment of accommodation and services booked.

Cancellations more than 30 days prior to arrival date will be refunded in full, less a $75 administration fee.

Bookings made via 3rd party websites with held payments (AirBnB, Stayz) will incur the cancellation policy of the provider website booked.

ARRIVAL AND DEPARTURE

We will notify you via SMS as soon as the property is available on your day of arrival. This will be sometime before 2pm.

PLEASE NOTE 23rd DECEMBER TO 17th JANUARY arrival time can be as late as 3pm for properties

Departure time is 10am at the latest.

UNAUTHORISED LATE CHECKOUTS WILL INCUR A FEE OF $75.00 PER HOUR

NO LATE CHECKOUTS ARE PERMITTED between 1st December to 31st January.

LATE CHECKOUT up to 12 noon is at the discretion of the management and must be prearranged the night before departure and is dependent on other guests’ arrival that day. If agreed they will not incur a charge.

Late checkout after 12 noon is at the discretion of the management and must be prearranged the night before departure and if agreed will incur the following additional charges which will be applied to your credit card or be otherwise recoverable from you:

$75.00 per hour up after 12 noon and up to 2pm

For checkouts after 2pm, the property must be reserved from the previous night and therefore includes an additional nightly charge.

Conditions of use for accommodation

The Owners will make every effort to ensure the property is available as booked. However, the Owners reserve the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

WIFI USAGE – BLUE MOON COTTAGES

1000MB per device are provided free of charge. A nominal charge is offered for additional large data blocks.

Please note – should the wifi not be available due to technical or service issues NO compensation will be given.

LOGS AND KINDLING

Properties have Coonara log fires and logs and kindling can be purchased as an add on at the time of booking. Logs and kindling will not be available at the properties between December and March. If you require firewood during this period, it can be purchased at the local service station.

DEPARTURE

The property should be left in a similar state to its condition on arrival. Dishes need to be washed, properly dried and stacked away or dishwasher emptied, the BBQ should be cleaned and all rubbish removed from the property and placed into appropriate garbage bins provided. If you are pet owners then excessive cleaning of hair on furniture or bedding may also incur an additional cleaning cost. If any ,or all, of these conditions are not met a $100 fee or the cost of the extra cleaning time required to bring the property up to standard will be deducted from your credit card or be otherwise recoverable from you.

COMMUNICATION

A mobile phone number must be provided and be contactable when occupying the residence 24/7 for security and safety purposes.

NO SCHOOLIES BOOKINGS PERMITTED or bookings for groups under 25 years of age.

NUMBER OF GUESTS

These should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Bookings will be made for the maximum number of guests you require to stay at the property at any time regardless of the number of days your additional guests choose to reside with you. We will not breakdown the cost of the bookings based on individual days for individual guests.

ERECTING EQUIPMENT

Guests are at no time permitted to erect swimming pools, inflatable play equipment, shade tents, camping equipment, park caravans or such like on the property which will constitute grounds for re-entry, eviction and forfeiture of security bond.

NOISE, PARTIES, BEHAVIOUR

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

The accommodation is for registered guests only. Parties are not permitted under any circumstances and there is to be no noise audible between 10pm to 8am and no excessive noise at any other time. Evidence of parties/use as party venue the bond will be forfeited in full.

A $100.00 deduction will be charged with each security or caretaker callout. If after one warning for noise and behaviour property manager or its representatives has reasonable grounds to believe that the property is being damaged, at risk or guests and visitors are in breach of the Terms and Conditions, the property manager has the right to inspect the property, vacate the property of guests and visitors and retain the security deposit.

DAMAGES, BREAKAGES, LOSS

Damages, breakages or loss to or from the property are the tenant’s responsibility during their stay. Tenants shall be liable for all costs and expenses incurred because of such damage, breakages or loss. Without prejudice to any other remedies available, Blue Moon Cottages shall be entitled to have recourse to the security bond to cover such costs and expenses and/or debit any credit card used to make the principal payment.

FURNITURE must not be moved from its original position to avoid damage.

LOSS – Blue Moon Cottages take no responsibility for your or your guests’ or invitees’ personal property during your stay or items left at properties on departure. It is recommended that all guests and visitors purchase travel insurance to protect against loss of belongings, cancellations, injury and death.

PROPERTY DESCRIPTIONS

Blue Moon Cottages will endeavour to describe the property and its position to the best of their ability and in good faith. We do not take any responsibility for incorrect descriptions or omissions and will not be held liable should the property not match your expectations.

PARKING

Two cars only are allowed per property and parking is permitted only in allocated parking bays. Please do not park on the nature strips.

HOUSEHOLD INSTRUCTIONS

A full book of instructions is supplied in each property detailing how all the appliances work etc. If you require a member of staff to assist with any problem during your stay a $100.00 attendance fee may be incurred if the problem is not a fault in appliances or utilities etc.

GARDENS, POOL AND MAINTENANCE

Our gardening and maintenance staff may require access to the gardens and property during your stay. We ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property. Should maintenance need to enter the property we will endeavour to give you as much notice as possible.

SMOKING

Blue Moon Cottages are strictly NO SMOKING indoors. Guests found smoking indoors will be asked to leave and all additional cleaning and deodorizing costs will be charged. Any damage caused by smoking will also result in extra charges.

PET STAYS

Pets are only allowed where specific arrangements have been made prior to arrival. In those instances:

• Please bring your own bedding and bowls for your pets.
• Do not allow pets on bedding and furniture.
• Do not lock pets for long period inside while you are out. We do not take responsibility for pets left in courtyards or fenced gardens, you must do so at your own risk.
• Constant barking and/or howling is not acceptable. Complaints from nearby residents and guests will be referred directly to us, including the matter of refunds due to early departures.
• Please check the courtyards and garden areas thoroughly before you leave and clean up any messes left by your pets. Failure to do so may mean you incurring additional charges.
• Large or small kennels are available on request.

We understand not all pets are created equal so if you are unsure about any of the above conditions please talk to us first if you have any hesitations.

Variations to these conditions may only be made by prior arrangements with us in writing.

PROBLEMS AND COMPLAINTS

In the event of a problem or complaint you must inform Blue Moon Cottages immediately so that we have the opportunity to rectify the situation as quickly and efficiently as possible. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.

By agreeing to these terms and conditions you acknowledge that if we can solve a problem within 24 hours then you are not due a refund.